Frequently asked questions

Do I need to book or can we just turn up?

We would always recommend booking but during less busy times we can often provide bikes to walk-in customers. Our sister company Country Lanes offers a walk-in service only (no pre bookings) and is also located in the train station car park. Find them in the quirky old railway carriage.

Do you deliver?

We always deliver! But for bike deliveries we need a bit of notice first and the cost will depend on how far you want us to go. We once did Newcastle! We normally have to deliver out of office hours if we can lock the bikes somewhere safe and secure. Deliveries on busy weekends can often be a challenge.

Can I bring my dog?

Yes but we only have a few dog trailers and they sometimes become unavailable at short notice when some mischievous mutt chews or claws its way through the cover.

What are your age restrictions?

We can cater for babies from 9 months (in a child seat) to old timers of any age if they can still get their leg over! We also rent good quality electric bikes but only have a limited supply at present.

What equipment do you provide?

We offer helmets free of charge but our friends at Wareham Cycleworks nearby have a great selection of clothing & accessories with all major credit cards accepted! Call them on 01929 556601

What should I wear?

Whatever takes your fancy. We have served customers dressed in pirate outfits and mankinis to name but a few. But for practical reasons, we recommend clothing you don’t mind getting dirty and shoes without big heels.

Do the bikes have bottle holders?

Yes…and No. Some bikes do but we can’t guarantee this. Every group will get a rucksack to use.

Are tandems easy to ride?

They take some getting used to and we recommend there is a strong and emphatic relationship between pilot and stoker. You will wobble at first but the main points to successful tandem riding (and relationships in general) is good communication and early anticipation of the uphill struggles, so you will be in the correct gear before the struggle starts!

What is your postcode?

It’s BH20 5DW.  Norden is not a settlement and only comprises of a steam train station, car park, museum and us!  We are situated next to the site office and public toilets in the Norden Car Park.

How do I get to you?

It’s really easy! From Wareham or Swanage, you can find us off the roundabout for Swanage Railway on the A351 near Corfe Castle. But beware of road congestion on Bank Holidays and busy weekends. Check it out on Google Maps before jumping in your car!

Where can I park?

Parking is currently £3.00 in the Norden car park and there is usually ample space.

Can I rent for less than 1 day?

Yes a partday rate applies after 2pm subject to availability but cannot be booked beforehand. We might be able to offer a partday rate earlier out of season but it’s basically a supply and demand thing!

What do I do if I get a puncture?

Every hire customer is given a rucksack which will contain all the required tools to mend a puncture whilst out on a ride. This prevents you having to cut short your ride having to wait for a member of staff to reach you in the depths of the forest. If you struggle at all, we are always on hand to talk you through the process over the phone.

What do I do if I break my bike?

Can you fix it?!..possibly not… Please use your map to locate your position and try to get to the nearest road. Then report the problem to us by calling 01929 481606 to and wait for help. We will either come and fix your bike or bring a replacement.

What do I do if I have an accident?

Prevention is better than cure. Please take note of these most `popular’ accidents.

Having a little too much to drink at lunchtime can affect your ability to judge risks!
Forgetting that UK bike brake setup is the opposite to many countries so pulling what you think might be the back brake is actually the front brake and could send you sailing over the bars! Use 60% rear and 40% front down hills.
Attempting stunts that you are either too old for or not equipped with the sufficient skill set to carry out safely!
Riding too fast, and misjudging rough terrain, tight bends, loose gravel, other forest users. Please note, as a cyclist in the New Forest you pretty much have to give way to everyone and everything else!

Are helmets/locks/toolkits included in the cost?

Yes, but only per group rather than per bike. You will get a puncture repair outfit and normally a spare tube.

Do you provide maps?

Yes, we have many routes to choose from depending on your requirements. Please see our map page.

I'm a fair weather cyclist, can I cancel if the weather is bad?

Yes, given 24 hrs notice we can provide a full refund. If you cancel any closer to your booking we can move your booking for no extra cost or provide a refund less a 20% admin surcharge.

Do you have toilets or facilities?

There are toilets next to our building and refreshments normally available at the railway station or Norden Farm Campsite nearby.

Do you offer discounts?

Yes, we offer the following deals on wheels:
Groups of 10 + (not applicable for free delivery)
3 to 4 days = 10%
5 to 7 days = 20%
7 days + 25%
Students, OAP’s 10%
Ask about our buyback option if you want a bike for a longer period

What happens if I'm late collecting our bikes?

If you have paid in advance, then we will keep the bikes for you. If you give us 24 hrs notice, we can transfer your booking to another day or offer a refund less 20% surcharge. Later than this, we may have already turned away other customers and can’t offer a refund. Similarly, if you only have a provisional booking and haven’t turned up or spoken to us by 11am, then we will might have to give your bikes to other customers rather than turn the business away.

What happens if I'm late back?

If we don’t have the keys to our wooden stocks available, then we will interrogate you for reasons of prolonged lateness! Or perhaps, just give us a call and let us know how long you will be and whether you have encountered any problems. We are actually quite understanding and will make sure someone stays behind after hours as long as we know where you are.

Please email hire@cyclex.co.uk or call 01929 481606 for other queries. During the morning of a busy day, we sometimes cannot answer the phone but will check messages at the earliest opportunity. This might be frustrating for you but 90% of our arrivals generally turn up between 10am and 12pm and it can be very intense on a busy day!

What other Things to do in the Purbeck area?

There is so much to do in such a peaceful area.  We can’t list everything but there is a very useful Purbeck Information Centres you can call on 01929 552740.  In the immediate area we can offer this:

Dorset Water Park.  01929 505030. Just around the corner from us.  Why not have a multi-activity day, heading off to the park to cool down after cycling?

Corfe Castle. This world reknown icon almost overlooks our location and you can cycle to it off-road, either returning via a short train ride or over the top of Brenscombe Hill with outstanding views of the local area.

Swanage Steam Railway. 01929 425800.  Our closest neighbours who will allow bikes on their heritage rail carriages for free if you want to cycle to Swanage and catch the train back?.

Purbeck Mining Museum. 01929 481461.  Also our neighbours at Norden and a fascinating insight into clay mining in the area.  One of our cycle rides brings you back on the route of one of the mineral tramway routes through the forest.

New Forest Bike Hire (okay, so not exactly local but it’s our website, so we can link to it if we want to! 01590 624808

Norden Farm Campsite.  01929 480098. Camping only a few yards from us and you can also stock up on supplies for your ride!

Burnbake Lodges. 01929 480570. Just a short distance away, you can rent luxury forest lodges with hot tubs or you can stock up on snacks from their seasonal shop during a ride as one of our forest trails goes past their front door!

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